Identification and Contact

The identity of the author, company or organization is indicated.

Rule n° 011

The title of each Content Document helps identify the book.

Rule n° 012

The title of each Content Document allows its content to be identified.

Rule n° 013

The full address and telephone number of companies and organizations are available.

Rule n° 014

The registration number issued to companies or organizations following the legal registration procedures in force in their country is indicated.

Rule n° 015

The site offers at least two means of contact.

Rule n° 016

Response times to requests for information are indicated.

Rule n° 017

The identity of the person or department responsible for the content is indicated.

Rule n° 020

If the digital book claims to respect one or more standards or repositories, a link is provided to each of them.

Rule n° 021

Each request for information is subject to acknowledgment of receipt.

Rule n° 018

The OPF file sets out the nature of the content and services offered.

Rule n° 009

The site provides at least one way to contact the complaints representative.

Rule n° 019

The date of publication or update of the content is made available in programmatic form

Rule n° 069